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Student Grievance System
A structured, transparent system to handle grievances efficiently in distance education.
Academic Issues
Issues related to course content, exams, grades, or assignments.
Administrative Issues
Issues related to registration, timetable, or course delivery.
Technical Issues
Problems with the online learning portal, access to materials, or communication tools.
Faculty-related Issues
Concerns about teaching methods, behavior, or availability of instructors.
General Issues
Miscellaneous issues like infrastructure or communication problems.
Grievance Submission Process
Follow these steps to submit and track your grievance.
Grievance Acknowledgment
After submission, you'll receive an acknowledgment and reference number.
Grievance Categorization
Your grievance will be assigned to the appropriate department for review.
Investigation
The department investigates the issue and gathers necessary information.
Resolution
The department resolves the grievance and communicates the solution.
Feedback
Once resolved, you can provide feedback on the grievance process.
Grievance Escalation
In case of unresolved issues, you can escalate to higher authorities.
Escalation Option
If your grievance isn’t resolved, you can escalate it to a higher authority.
Final Decision
A final decision will be made by the higher authority within a specified time.